Refund & Return Policy

Last updated: August 28, 2026

We want you to be satisfied with your purchase. Please review our return, refund, exchange, and cancellation conditions below.

Returns

We accept returns within 30 days of delivery for both defective and non-defective products.

To be eligible for a return, the item must be in new and unused condition, with all original accessories, packaging, and included materials.

To request a return, please contact us at sales@amxne.com. Once your return is approved, return instructions and the return address will be provided by email.

Please do not send a product back without first contacting us and receiving return instructions.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us as soon as possible at sales@amxne.com so we can evaluate the issue and provide an appropriate solution.

For eligible damaged, defective, or incorrect items resulting from merchant error, we will cover the applicable return shipping costs.

Return Method

Returns are accepted by mail.

Return instructions and the appropriate return address will be provided by email after your return request has been approved.

Return Shipping Costs

For standard returns or change-of-mind returns, the customer is responsible for return shipping costs.

For eligible defective, damaged, or incorrect items resulting from merchant error, we will cover the applicable return shipping costs.

Original shipping charges, if any, are not refundable unless required by applicable law or the return results from merchant error.

Restocking Fees

We do not charge any restocking fees (0%).

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 5 business days.

Please note that your bank, credit card company, or payment provider may require additional time to post the refund to your account after we process it.

Exchanges

Exchanges are accepted for eligible products.

Exchange requests must be made within 30 days of delivery by contacting sales@amxne.com.

Exchange availability may depend on current product inventory.

Order Cancellations

Orders may be cancelled within 15 minutes of placing the order.

To request a cancellation, please contact us immediately at sales@amxne.com.

After the 15-minute cancellation period has passed, we cannot guarantee that an order can be cancelled because processing may have already begun.

If the order has already been processed or shipped, the applicable return conditions described in this policy will apply.

Non-Returnable Items

Items may not be eligible for return if they have been used, altered, damaged after delivery, or returned without the original included materials.

Any additional non-returnable items or exceptions will be clearly identified before purchase where applicable.

Contact Us

For questions regarding returns, refunds, exchanges, or order cancellations, please contact:

Amine Customer Support
Email: sales@amxne.com
Website: amxne.com