Refund Policy
Last updated: August 19, 2026
We want you to be satisfied with your purchase. Please review our return and refund policy below before requesting a return.
Returns
We accept eligible return requests within 30 days of delivery.
To be eligible for a return, the item must:
- Be unused and in the same condition in which it was received
- Include all original packaging, accessories, tags, and included materials
- Show no signs of wear, use, damage, alteration, or misuse
- Be accompanied by proof of purchase
To request a return, contact us at sales@amxne.com with your order number and the reason for your return.
Please do not send an item back before contacting us.
If your return request is approved, we will provide the return instructions and return destination privately by email.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives.
If your item is damaged, defective, or different from what you ordered, contact us as soon as possible at sales@amxne.com.
Please include your order number and clear photos or videos showing the issue so we can review your request and provide an appropriate solution.
Your rights under applicable consumer protection laws are not affected by this policy.
Non-Returnable Items
Returns may be refused for:
- Items showing signs of use or wear
- Items damaged after delivery
- Items missing original packaging, accessories, tags, or included materials
- Items altered or modified after delivery
- Items specifically identified as final sale at the time of purchase
Final-sale restrictions do not limit any rights that may apply under applicable consumer protection laws.
Return Shipping
Unless the return is due to an error on our part or an eligible defective or damaged item, customers are responsible for return shipping costs.
We strongly recommend using a tracked and insured shipping service, particularly for high-value merchandise.
Original shipping charges are generally non-refundable unless otherwise required by applicable law or the return results from an error on our part.
Refunds
Once your return is received, it will be inspected.
If approved, the refund will be issued to your original payment method.
The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.
If your return does not meet the conditions of this policy, we may decline the refund and contact you regarding the available options.
Exchanges
If you would like to exchange an eligible item, contact us at sales@amxne.com.
Exchange availability depends on current inventory. If the requested replacement is unavailable, we may offer another available option or process an eligible refund.
Order Cancellations
If you need to cancel or modify an order, contact us as soon as possible at sales@amxne.com.
Once an order has been processed or shipped, cancellation may no longer be possible and the standard return process may apply.
Contact Us
For any questions regarding returns, refunds, exchanges, or an existing order, contact:
Amine Customer Support
Email: sales@amxne.com
Website: amxne.com
Return addresses and shipping instructions are provided privately after a return request has been reviewed and approved.